Habib Bank Zurich (Hong Kong) Limited is committed to providing exceptional customer service. We welcome the opportunity to address any concerns or complaints you may have.

Habib Bank Zurich (Hong Kong) Limited has a procedure in place in place to handle complaints, ensuring you receive a quick and fair response to any complaint you may have about any of its banking service(s).

To resolve your issue, you should contact your dedicated Relationship Manager. If you do not consider that you have received a timely and fair response, you should direct your complaint to the Branch Manager where you hold your bank account. Alternatively, you can initiate your complaint directly, either by;

•    Emailing us at: customerservice@hbzhongkong.com
•   Calling us at: +852 29061818  / 29061819 / 29061840

It is the Bank’s policy to acknowledge your complaint within 7 working days and reply to you within the next 7 working days.

In circumstances where this is not possible, the Bank will keep you informed of the progress regularly and a final response will be sent to you within 30 days.