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SYSTEM OUTAGE HISTORY

FROM TO SERVICE OUTAGE TYPE ISSUE DOWNTIME STATUS
Date Time Date Time
August 20, 2024 1830 hours August 20, 2024 2215 hours Web Banking, ATM/CDM Intermittent disruption to access HBZweb/app and ATM/CDM Internal Unscheduled Resolved
October 14, 2023 0600 hours October 14, 2023 1800 hours SMS Service Non Delivery Of SMS / OTP Internal Unscheduled Resolved
June 18, 2023 0600 Hours June 18, 2023 0730 Hours Domestic Banking Services Regular maintenance Internal Scheduled Resolved
March 15, 2023 0430 Hours March 15, 2023 1300 Hours UAE Switch Non-HBZ ATMs withdrawals will not be available External Scheduled Resolved
February 19, 2023 0800 Hours February 19, 2023 2000 Hours Domestic (UAE) banking services Intermittent disruption to domestic banking services including FTS/IPI and ATMs External Scheduled Resolved
November 7, 2022 1046 Hours November 7, 2022 1415 Hours Web Services Intermittent disruption of Web Transfer Service Internal Unscheduled Resolved
October 31, 2022 0936 Hours October 31, 2022 1600 Hours Web Services Intermittent disruption of Web Banking and Mobile App Internal Unscheduled Resolved
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